2nd Line Support Engineer

We search

A 2nd Line Support Engineer capable of:

• Accepting, analyzing and registering incidents, questions and service requests from internal end users and the 1st Line Support Engineers.
• Troubleshooting for long-term incidents.
• Occasionally, on site at the customer, perform hardware and / or software installations and configurations
• Improving/resolving technical and functional malfunctions.
• Think about possible improvements regarding the customer support and system management

We offer you

As a SplendIT consultant, you will join one of the most leading and innovative companies in Belgium. Due to the diversity of features at SplendIT, we also guarantee a challenging technical work environment. In addition to a competitive salary package, we offer each consultant a range of courses with a customized evolutionary program, but also a low threshold policy that ensures the necessary transparency and optimal communication.

Profile

You have at least 6 months experience in a helpdesk job

You have a strong IT knowledge in the following areas:

• MS Windows 7, 8.1, 10
• MS Windows Server 2008/2012
• MS Windows Office 2003/2010 and / or 365
• Understanding LAN networks and IP configuration
• Preferred knowledge of ITIL
• MS Exchange / Outlook
• Active Directory
• Mobile devices (iOS, Android, Windows Phone)

You can think problem solving and are communicative, customer-friendly and stress-resistant

You speak fluent Dutch, French and / or English

You are flexible and look beyond your own region