1st Line Support Engineer

We search

A 1st Line Support Engineer capable of:

• Providing primary support to the different users and this both by phone and on site
• Providing remote support to users by taking over their screen.
• Correct the reported issues immediately if possible and within the predetermined SLA's
• Think about possible improvements in customer support and system management
• Make the correct identification of the incident
• Accurate troubleshooting
• Enter Incidents in the Service Management Tool
• Inform users about the status of their incident
• When necessary, escalating the incident to second-line colleagues.
• Exit life cycle of incidents in the Service Management Tool.
• Installation and configuration of software and hardware.

We offer you

As a SplendIT consultant, you will join one of the most leading and innovative companies in Belgium. Due to the diversity of features at SplendIT, we also guarantee a challenging technical work environment. In addition to a competitive salary package, we offer each consultant a range of courses with a customized evolutionary program, but also a low threshold policy that ensures the necessary transparency and optimal communication.

Profile

You have a strong IT knowledge in the following areas:

• MS Windows 7, 8.1, 10
• MS Windows Server 2008-2016
• MS Windows Office 2003/2010 and / or 365
• Understanding LAN networks and IP configuration
• Preferred knowledge of ITIL
• MS Exchange / Outlook
• Active Directory
• Mobile devices (iOS, Android, Windows Phone)

You can think in a problem solving way and are communicative, customer-friendly and stress-resistant

You speak fluent Dutch, French and / or English

You are flexible and look beyond your own region